They are wonderfully helpful and fast to respond! It’s a pleasure working with them.
- Expertise By Industry
End costly downtime with rapid on-site IT support and proactive risk management.
Reduce costly downtime with techs onsite in under an hour, 99.3% client satisfaction backs every visit.
Stay ahead of threats with proactive monitoring and a Zero Trust cybersecurity package included.
Ensure compliance with regulatory-ready custom reports and proven audit support expertise.
Get every call answered by a live local expert, no automated attendants during business hours.
Rely on comprehensive support for both legacy and modern equipment, across all vendors.
Discover how prompt, expert on-site IT support keeps businesses running smoothly and securely.
They are wonderfully helpful and fast to respond! It’s a pleasure working with them.
Compass not only knows their customers by name they resolve any issue big or small immediately. They also are genuine, nice caring people who know more about computers than I thought was humanly possible.
We have been working with Compass Computer Group on our computing needs for more years that I can recall and always have received prompt, professional and peerless service from the crew at Compass. As our needs have expanded, Compass has been there to help transition us – we rely on efficient computing access every business day and are pleased to have Compass to lean on, in this ever changing business climate. We certainly would recommend Compass for all your needs as well.
Through 20+ years we have enjoyed an A+ level of service with CCGI, both as an hourly Client and now a Managed Services Client. From our initial setup to a location move, to new servers and workstations, CCGI has been with us through it all. Probably not a lot of companies out there that provide the level of service and technical expertise, that the folks at CCGI do. We’re fortunate for the relationship we share!
Our computing needs, from top to bottom, are taken care of by Compass. From licensing, server maintenance, Cybersecurity, all the way to the end user level of printer issues. The Compass team is always available, and their IT and Product knowledge is incredible. With Compass, we have that dedicated staff that is knowledgeable and responsive.
Compass jumped right in and resolved our issues quickly. Their genuine concern for the customer is evident. I strongly recommend considering them for your IT support.
I have used Compass before for service that was not an emergency. Our most recent service was an emergency and Compass was onsite within an hour to resolve the issue. The service technicians were not only knowledgeable and efficient, but also very personable. They immediately put us as ease. It is reassuring knowing we have an IT company so close to us.
I want to thank you for your fast response and excellent service. When our system crashed, I thought we were lost but you came through. In just a short while, you recaptured the data we thought was lost, and we’re now back on our feet. Again, thanks ever so much for your incredible skills and thoughtful staff.
Service has been excellent. Compass has been highly responsive and proactive in monitoring our activity to find problems before we are aware that there is a problem. Our technician has been excellent in servicing our account and is patient in explaining technical issues in a manner that we can understand.
We are so impressed with the availability of Compass Computer’s Staff and their prompt responses to our questions. In the ever-evolving cybersecurity landscape Compass proactively keeps us aware of needs like hardware or spyware/anti-virus. Compass is small enough to provide personal service, and large enough to have sufficient staff to handle problems quickly. Someone always answers the phone without having to leave a message. Emergencies are expeditiously handled.
I would not hesitate to recommend Compass, because the entire team is dedicated to meeting the needs of our center, and quickly responds to all calls. We have a dedicated IT person who knows our system and took the time to educate himself on our software. The most valuable reason to me is the comfort of knowing that an experienced person will handle any and all IT concerns quickly. If there are going to be any additional costs, I know up front what is covered and what the extra cost will be.
Thank you again for all your help, you make it possible for us to function without an internal IT department and you all are great to work with.
I interviewed several different IT companies and was lucky enough to have chosen Compass Computer Group to attempt to stop the insanity. I ultimately chose them because of their strong medical/dental background and I have been absolutely thrilled with the level of service we have consistently received for years now. Our staff including, our surgeons know our service technician personally and call him in the blink of an eye if he is needed. Compass orders all of our software, completely outfitted our newest surgical office (even for our sterile surgical rooms), has established a private Internet connection to each PC and can log-in from their own system to do many of the necessary repair operations. Most impressively, our service technician has worked to learn our Oral Surgery software and he works directly with OMSVision by phone to troubleshoot and solve our software based issues. If there is any question that cannot be adequately dealt with remotely, he is at one of our offices immediately. And I mean, extremely quickly! I could not be happier knowing that he is cc-ed on all of our Internet based services such as our backups, our virus protection and even our phones. I am being very serious when I say that he has actually been waiting in the parking lot in the early morning if he has been made aware that something with our network is amiss. We are currently on a maintenance contract with them that I feel to be reasonably priced and worth every penny. I would not hesitate to recommend Compass Computer Group for any and all of your IT needs. The cost and quality are both excellent, but it’s their good people that make all the difference to us. I know Doyle the owner has proven to be an extremely moral person. He has made a mission no doubt of finding like minded people with which to work. I simply and honestly must say that they are one of the best business partners we have ever chosen. Having them as part of our team had allowed us to do our business more efficiently than ever and it has taken a huge load off of my shoulders. I no longer worry about the state of our IT or if our backups of PHI are being done correctly and within our privacy parameters. I have complete confidence that you would find the same to be true if you choose to utilize their services.
Comprehensive hands-on support, compliance, and security
Enjoy the confidence of knowing a dedicated IT technician can be onsite at your business, often within an hour of your call. On-site support covers emergency troubleshooting, hardware repairs, network issues, and system upgrades. Each technician is deeply familiar with your environment, ensuring fast resolution and minimal disruption to your operations. This personalized approach means your business gets the right fix the first time.
Stay protected around the clock with advanced monitoring and a robust cybersecurity package built into every support plan. Continuous surveillance detects and addresses issues before they escalate, while a Zero Trust solution keeps your network secure. Premium offerings add dark web monitoring, simulated phishing, and penetration testing, so your business is always a step ahead of evolving threats.
Meet regulatory obligations with confidence using custom compliance reporting and audit-ready documentation. Compliance as a Service (CaaS) covers HIPAA, PCI, and Ohio Safe Harbor standards, offering tailored reports that simplify audits and reduce your compliance workload. Expert guidance ensures your technology aligns with current laws, protecting your reputation and avoiding costly penalties.
Every call is answered by a knowledgeable team member, not an automated system. This means faster issue resolution and a personalized experience from the first moment you reach out. You’ll always be speaking with someone who understands your business and can direct your request to the right technician immediately, ensuring efficient support for urgent and routine needs alike.
Legacy equipment and the latest technology both require expert management to avoid unexpected downtime or compatibility issues. On-site support includes comprehensive assistance for all hardware and software, regardless of manufacturer or age. This all-inclusive approach minimizes risk, extends the life of your investments, and keeps your business running smoothly through every stage of growth.
Long-term IT partnerships are built on trust and transparency. With on-site support, you receive clear communication about costs and service expectations, no surprises. Dedicated IT personnel get to know your systems, goals, and challenges, enabling strategic recommendations that deliver measurable ROI and support your long-term business objectives.
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On-site IT support delivers peace of mind and business continuity. When issues arise, a technician arrives at your location, often within an hour, so you can get back to business fast. With response times under 15 minutes and a 99% network uptime record, you get dedicated expertise and clear communication, not technical jargon or hidden costs. Every visit is backed by 28 years of proven reliability and world-class client satisfaction.
Long-term relationships and tailored solutions drive real results. On-site IT support is about more than fixing problems, it’s about understanding your business, aligning IT with your growth goals, and providing expert guidance that reduces risk over time. With a customer happiness score of 99.3% and a focus on ROI, you get technology that scales with your needs, not just a quick fix.
Protect your business from costly IT disruptions with fast, expert support.
Metallic Resources relies on Compass Computer Group for proactive monitoring, responsive service, and complete cybersecurity-driven IT management.
Expanding needs were met with seamless transitions and steadfast computing reliability throughout.
Keystone Components’ partnership with Compass Computer Group spans over twenty years, built on consistent service, steady performance, and deep expertise.
On-Site IT Support Services cover everything from troubleshooting hardware and software issues to maintaining both legacy and modern systems across all manufacturers. You receive direct, in-person help for emergencies, proactive maintenance, and comprehensive cybersecurity protection, including Zero Trust solutions. Every call is answered by a live person during business hours, ensuring prompt, personalized attention.
With rapid response times, often onsite within an hour for emergencies, On-Site IT Support Services quickly get your systems back online. Proactive monitoring tools detect and address problems before they escalate, helping you avoid interruptions that impact revenue and customer trust. Dedicated technicians ensure issues are resolved efficiently so your team stays productive.
Simply call during business hours and a live person will answer, no automated attendants. Your issue is assessed immediately, and if on-site support is needed, a technician is dispatched, often arriving within an hour for urgent needs. Clear communication keeps you informed about arrival times and next steps, so you know exactly what to expect.
Costs are communicated clearly upfront, with no hidden fees. Response times for emergencies and all incoming calls are typically under 15 minutes, and onsite visits are prioritized for critical issues. You can choose between Standard and Premium plans to align service levels and features with your budget and security requirements.
Your business benefits from a customer satisfaction rating of 99.3% and a world-class NPS of 87. You gain access to:
All of this helps protect your revenue, reputation, and growth.