We keep your business moving. Our Akron network support is engineered for 99.99% uptime, combining 24/7 monitoring with fast troubleshooting to keep your critical systems running flawlessly.
Under 15-Minute Response Time: We catch and fix network anomalies before they ripple through your workflow, ensuring technical glitches never stall your workday.
1,500+ End Users Supported: From cutting-edge cloud infrastructure to legacy hardware other IT companies won’t touch, we keep your entire multi-vendor network perfectly synchronized.
Guaranteed 99.99% Uptime: Eliminate costly disruptions and maximize daily output with a network built for consistent, rock-solid reliability.
99.3% Client Satisfaction: Our legendary customer service is backed by enterprise-grade security protocols like Zero Trust and active penetration testing to keep your data bulletproof.
28 Years of Local Trust: No endless phone trees or automated ticket loops. You get personalized, live support from seasoned experts who know your infrastructure inside and out.
Trust our dedicated team with a 99.3% customer satisfaction rate.
Our computing needs, from top to bottom, are taken care of by Compass. From licensing, server maintenance, Cybersecurity, all the way to the end user level of printer issues. The Compass team is always available, and their IT and Product knowledge is incredible. With Compass, we have that dedicated staff that is knowledgeable and responsive.
I want to thank you for your fast response and excellent service. When our system crashed, I thought we were lost but you came through. In just a short while, you recaptured the data we thought was lost, and we’re now back on our feet. Again, thanks ever so much for your incredible skills and thoughtful staff.
I would not hesitate to recommend Compass, because the entire team is dedicated to meeting the needs of our center, and quickly responds to all calls. We have a dedicated IT person who knows our system and took the time to educate himself on our software. The most valuable reason to me is the comfort of knowing that an experienced person will handle any and all IT concerns quickly. If there are going to be any additional costs, I know up front what is covered and what the extra cost will be.
Through 20+ years we have enjoyed an A+ level of service with CCGI, both as an hourly Client and now a Managed Services Client. From our initial setup to a location move, to new servers and workstations, CCGI has been with us through it all. Probably not a lot of companies out there that provide the level of service and technical expertise, that the folks at CCGI do. We’re fortunate for the relationship we share!
Service has been excellent. Compass has been highly responsive and proactive in monitoring our activity to find problems before we are aware that there is a problem. Our technician has been excellent in servicing our account and is patient in explaining technical issues in a manner that we can understand.
I interviewed several different IT companies and was lucky enough to have chosen Compass Computer Group to attempt to stop the insanity. I ultimately chose them because of their strong medical/dental background and I have been absolutely thrilled with the level of service we have consistently received for years now. Our staff including, our surgeons know our service technician personally and call him in the blink of an eye if he is needed. Compass orders all of our software, completely outfitted our newest surgical office (even for our sterile surgical rooms), has established a private Internet connection to each PC and can log-in from their own system to do many of the necessary repair operations. Most impressively, our service technician has worked to learn our Oral Surgery software and he works directly with OMSVision by phone to troubleshoot and solve our software based issues. If there is any question that cannot be adequately dealt with remotely, he is at one of our offices immediately. And I mean, extremely quickly! I could not be happier knowing that he is cc-ed on all of our Internet based services such as our backups, our virus protection and even our phones. I am being very serious when I say that he has actually been waiting in the parking lot in the early morning if he has been made aware that something with our network is amiss. We are currently on a maintenance contract with them that I feel to be reasonably priced and worth every penny. I would not hesitate to recommend Compass Computer Group for any and all of your IT needs. The cost and quality are both excellent, but it’s their good people that make all the difference to us. I know Doyle the owner has proven to be an extremely moral person. He has made a mission no doubt of finding like minded people with which to work. I simply and honestly must say that they are one of the best business partners we have ever chosen. Having them as part of our team had allowed us to do our business more efficiently than ever and it has taken a huge load off of my shoulders. I no longer worry about the state of our IT or if our backups of PHI are being done correctly and within our privacy parameters. I have complete confidence that you would find the same to be true if you choose to utilize their services.
We are so impressed with the availability of Compass Computer’s Staff and their prompt responses to our questions. In the ever-evolving cybersecurity landscape Compass proactively keeps us aware of needs like hardware or spyware/anti-virus. Compass is small enough to provide personal service, and large enough to have sufficient staff to handle problems quickly. Someone always answers the phone without having to leave a message. Emergencies are expeditiously handled.
We have been working with Compass Computer Group on our computing needs for more years that I can recall and always have received prompt, professional and peerless service from the crew at Compass. As our needs have expanded, Compass has been there to help transition us – we rely on efficient computing access every business day and are pleased to have Compass to lean on, in this ever changing business climate. We certainly would recommend Compass for all your needs as well.
Thank you again for all your help, you make it possible for us to function without an internal IT department and you all are great to work with.
Compass jumped right in and resolved our issues quickly. Their genuine concern for the customer is evident. I strongly recommend considering them for your IT support.
Compass not only knows their customers by name they resolve any issue big or small immediately. They also are genuine, nice caring people who know more about computers than I thought was humanly possible.
I have used Compass before for service that was not an emergency. Our most recent service was an emergency and Compass was onsite within an hour to resolve the issue. The service technicians were not only knowledgeable and efficient, but also very personable. They immediately put us as ease. It is reassuring knowing we have an IT company so close to us.
They are wonderfully helpful and fast to respond! It’s a pleasure working with them.
For over 28 years, Compass Computer Group has been the backbone of IT infrastructure for businesses throughout the region. Today, our IT company proudly supports more than 1,500 users. We don’t believe in generic, one-size-fits-all tech fixes; instead, we build practical network strategies and provide the day-to-day management required to keep your business running fast, securely, and completely uninterrupted.
Security shouldn’t be a guessing game. Our Akron network support specialists embed advanced threat detection and continuous surveillance directly into your architecture. We actively hunt for vulnerabilities and neutralize emerging cyber risks long before they can breach your perimeter or compromise your data.
Upgrading your infrastructure shouldn’t mean breaking your daily workflow. We specialize in seamless IT integration, making your trusted legacy equipment work perfectly alongside cutting-edge cloud systems. The result? A perfectly synchronized network where dropped connections and frustrating system conflicts are completely eliminated.
Waiting for your tech to break before fixing it is an expensive way to run a company. We take a fundamentally different approach. Our engineers track your system’s health indicators in real-time, catching performance lags and minor glitches early, and resolving them quietly in the background so your team never loses a minute of productivity.
Put your infrastructure in expert hands. With over 28 years of field-tested experience and a 99.3% client satisfaction rate, we handle the complexities of your network so you can focus entirely on your business.
Dropped Zoom calls and spotty conference room connections shouldn’t stall your workday. We engineer enterprise-grade wireless networks that give your entire team fast, seamless access from every corner of the office—backed by tight security controls that keep your company data locked down.
We build high-speed wireless networks that keep your entire team seamlessly connected, no matter where they are in the building. By combining custom-mapped coverage tailored to your specific office layout with ironclad security encryption, we ensure your data stays locked down without ever sacrificing network speed.”
We engineer your network to grow alongside your business. By designing high-availability systems with no single points of failure, we eliminate unexpected downtime and keep your daily operations running fast, stable, and completely uninterrupted.
We seamlessly plug cloud capabilities straight into your existing setup, giving your team fast, secure access to critical files whether they’re at their desks or working remotely. From foolproof data backups that shield you from unexpected disasters to instant file sharing that keeps projects moving, we build cloud networks that keep your business nimble and completely secure.
We plan and execute your network deployment down to the smallest detail, handling the heavy lifting during off-hours or low-traffic windows to guarantee zero disruption to your daily operations. Once the physical hardware is in place, we run exhaustive, real-world stress tests across your entire environment. You get a fully optimized, ironclad setup that is ready to support your team at full speed from the moment you turn on the lights on day one.
<15 Minutes
When even a single minute of downtime can cost thousands in lost productivity, sales, and reputation, there’s no time to waste.
When a network drops, the clock starts ticking. Every single minute of downtime costs you real money in lost sales, idle employees, and dented client trust. You don’t have time to wait around for a callback.
Our Akron network support team responds to critical issues in under 15 minutes to keep your business moving. But here is the real difference: we completely ban automated phone menus. When you call Compass, a live, local technician answers your call immediately, cutting straight through the red tape to make your IT headaches disappear on the spot.
Sleep better at night knowing your network is completely looked after. Our team takes over the day-to-day burden of IT management—actively hunting for security vulnerabilities and tuning performance behind the scenes so your systems stay fast, secure, and ready for work every morning.
Access a full suite of IT services designed to enhance your business operations efficiently.
Metallic Resources relies on Compass Computer Group for proactive monitoring, responsive service, and complete cybersecurity-driven IT management.
Expanding needs were met with seamless transitions and steadfast computing reliability throughout.
Keystone Components’ partnership with Compass Computer Group spans over twenty years, built on consistent service, steady performance, and deep expertise.
We provide a comprehensive suite of network support services in Akron, OH tailored to your business’s unique needs. Our offerings include network design and implementation, proactive monitoring, and real-time troubleshooting to ensure seamless operations. We also specialize in security assessments and policy enforcement to keep your data protected. Our team is equipped to handle any network-related challenge you might face, optimizing your infrastructure to enhance performance. With our network support, you can expect reliable, efficient, and responsive service designed to keep your business running smoothly.
We prioritize network security by employing a multi-layered approach to safeguard your systems and data. Our strategy includes implementing firewalls, intrusion detection systems, and VPNs for secure remote access. We conduct regular vulnerability assessments and penetration testing to identify and address potential risks. By staying updated with the latest cybersecurity trends and threats, we proactively implement robust security measures. You can rest assured knowing that our network support integrates the best practices in cyber defense, ensuring your systems are resilient against evolving threats.
Absolutely, our services are designed with scalability in mind. We understand that businesses need to adapt and grow efficiently. Our team conducts thorough assessments to determine your current infrastructure’s capacity and potential growth areas. We provide strategic guidance on hardware upgrades, bandwidth management, and cloud integration, ensuring your network can handle increased demand. Our network support ensures that your systems are flexible and scalable, accommodating growth while minimizing disruptions. You can focus on expanding your business, knowing your network is ready to support that journey.
Minimizing downtime is critical for maintaining productivity, and our proactive approach addresses this effectively. Our team monitors your network 24/7, identifying issues before they escalate. In the event of downtime, our rapid response team springs into action, diagnosing and resolving problems swiftly. We also implement redundancy and failover systems to reduce downtime impact. With our network support, you’re equipped with recovery plans designed to ensure business continuity. Your systems are restored quickly, with minimal disruption, so you can continue to serve your clients without delay.
We offer different levels of support tailored to meet your specific requirements. Whether you need routine maintenance, emergency support, or full managed services, we’ve got you covered. Our network support technicians provide regular updates, patch management, and performance tuning to keep your network optimal. We also offer detailed reporting and analysis, helping you make informed decisions about your IT strategy. You can rely on our network support for dependable, consistent service that aligns with your business goals, ensuring your infrastructure remains robust and efficient.
Leverage 28 years of proven expertise in network support services to ensure your IT systems are efficient and reliable.
Benefit from accredited IT network support professionals, ensuring high standards and the latest compliance knowledge.
Gain confidence through our award-winning network support offering personalized service with real-time assistance.
Strengthen business with a partner focused on customer relationships, supported by our 99.3% satisfaction rating.
Maximize value with proactive network support specialists offering fast response times and comprehensive solutions.
