Reduce IT Issues & Gain Peace of Mind with Our IT Support Services in Akron.
Trust a dedicated team with a 99.3% customer satisfaction rating.
I would not hesitate to recommend Compass, because the entire team is dedicated to meeting the needs of our center, and quickly responds to all calls. We have a dedicated IT person who knows our system and took the time to educate himself on our software. The most valuable reason to me is the comfort of knowing that an experienced person will handle any and all IT concerns quickly. If there are going to be any additional costs, I know up front what is covered and what the extra cost will be.
Our computing needs, from top to bottom, are taken care of by Compass. From licensing, server maintenance, Cybersecurity, all the way to the end user level of printer issues. The Compass team is always available, and their IT and Product knowledge is incredible. With Compass, we have that dedicated staff that is knowledgeable and responsive.
We have been working with Compass Computer Group on our computing needs for more years that I can recall and always have received prompt, professional and peerless service from the crew at Compass. As our needs have expanded, Compass has been there to help transition us – we rely on efficient computing access every business day and are pleased to have Compass to lean on, in this ever changing business climate. We certainly would recommend Compass for all your needs as well.
We are so impressed with the availability of Compass Computer’s Staff and their prompt responses to our questions. In the ever-evolving cybersecurity landscape Compass proactively keeps us aware of needs like hardware or spyware/anti-virus. Compass is small enough to provide personal service, and large enough to have sufficient staff to handle problems quickly. Someone always answers the phone without having to leave a message. Emergencies are expeditiously handled.
Service has been excellent. Compass has been highly responsive and proactive in monitoring our activity to find problems before we are aware that there is a problem. Our technician has been excellent in servicing our account and is patient in explaining technical issues in a manner that we can understand.
I have used Compass before for service that was not an emergency. Our most recent service was an emergency and Compass was onsite within an hour to resolve the issue. The service technicians were not only knowledgeable and efficient, but also very personable. They immediately put us as ease. It is reassuring knowing we have an IT company so close to us.
Thank you again for all your help, you make it possible for us to function without an internal IT department and you all are great to work with.
I want to thank you for your fast response and excellent service. When our system crashed, I thought we were lost but you came through. In just a short while, you recaptured the data we thought was lost, and we’re now back on our feet. Again, thanks ever so much for your incredible skills and thoughtful staff.
Through 20+ years we have enjoyed an A+ level of service with CCGI, both as an hourly Client and now a Managed Services Client. From our initial setup to a location move, to new servers and workstations, CCGI has been with us through it all. Probably not a lot of companies out there that provide the level of service and technical expertise, that the folks at CCGI do. We’re fortunate for the relationship we share!
With 28+ years of expertise and a 99.3% customer satisfaction rate, our IT company supports 1,500+ end users with trusted, personalized IT services.
Proactive Monitoring Solutions
Prevent issues before they arise with our proactive monitoring in IT support services in Akron, ensuring uninterrupted business operations and peace of mind.
Comprehensive Compliance Expertise
Navigate complex regulations with ease through our Compliance as a Service (CaaS), including HIPAA and PCI, supported by expert IT support specialists.
Personalized Customer Service
Experience immediate assistance with our live tech support during business hours, eliminating wait times and ensuring prompt IT computer support.
Comprehensive Akron IT support from infrastructure setup to ongoing maintenance ensures seamless operations. Compass Computer offers a complete IT solution, handling everything from hardware installations to software updates.
By centralizing your IT management, we eliminate the headaches of dealing with multiple vendors, providing a streamlined experience that enhances productivity.
Our remote support service delivers instant assistance, resolving issues quickly without the need for an on-site visit.
With secure remote access, our technicians can diagnose and fix problems in real time, ensuring minimal disruption to your operations.
Experience the freedom of swift resolutions and reduced downtime with Compass Computer’s expert remote support.
Sometimes, direct intervention is the best solution. Our on-site support provides dedicated technicians who arrive at your location to address hardware failures, network challenges, and more.
We ensure that your systems are back up and running promptly, providing the expertise necessary for efficient, hands-on troubleshooting and support.
Our helpdesk support provides live assistance during business hours, ensuring you speak with a knowledgeable person every time. With an average response time of under 15 minutes, we prioritize your needs and provide quick resolutions.
Say goodbye to automated attendants and hello to personalized, effective IT support that keeps your business moving forward.
Compass Computer’s technical support tackles complex issues with a team of skilled technicians ready to assist you.
From software glitches to network configurations, our experts provide tailored solutions that enhance system performance and reliability.
With our proactive approach, we identify potential issues before they escalate, ensuring your technology operates smoothly.
99.99%
The average cost of downtime can be as much as $5,600 per minute. Our dedicated Akron IT support team minimizes downtime, ensuring your business runs smoothly.
Benefit from our exceptional customer satisfaction rating of 99.3%. Our personalized support approach ensures every client’s needs are met with care and efficiency.
Rely on our comprehensive IT support services to keep your systems at peak performance. We proactively manage both legacy and current equipment for seamless operations.
Ensure seamless operations with rapid, reliable IT support tailored to your business needs and backed by industry-leading response times.
Discover comprehensive IT solutions tailored to your needs, available locally in Akron.
We offer a comprehensive range of IT support services in Akron, tailored to meet your business needs. Whether you require proactive monitoring, network security, or data recovery solutions, we’ve got you covered. Our team specializes in cloud services, ensuring efficient data management and adaptability to the digital landscape. We understand downtime can severely impact your operations, so we provide rapid support to mitigate any disruptions. Partnering with us means you’ll benefit from cutting-edge technology and best-in-class security protocols, ensuring your IT infrastructure is robust and reliable.
Our IT support team is committed to providing prompt and efficient service. We prioritize quick response times and typically respond to your issue within 15 minutes during business hours. Resolution times vary based on the complexity of the problem, but our goal is always to get you back to full functionality as quickly as possible. With our proactive monitoring systems, we often detect and resolve issues before you even notice them. You can count on us for rapid intervention and minimal disruption to your day-to-day business operations.
Cybersecurity is a top priority for our IT support services. We implement multiple layers of security to safeguard your sensitive data and protect against threats. This includes advanced firewall protection, intrusion detection systems, and regular security audits. Our team stays informed about the latest cyber threats and continuously updates our measures accordingly. Additionally, we provide employee training to ensure everyone in your organization is aware of and adheres to best security practices. With us, you benefit from an IT partner who takes an active stance in defending your business from cyberattacks.
Yes, we provide robust data backup and recovery solutions for businesses. Data loss can be detrimental, so we implement reliable backup strategies tailored to your unique requirements. Our solutions encompass automated cloud-based backups and regular data integrity tests to ensure your information is protected against data breaches, hardware failures, or natural disasters. In the event of a data loss, our recovery procedures help swiftly restore your information with minimal disruption to your operations. Partner with us to ensure your vital business data is always secure and recoverable.
We understand that every business has unique IT needs. Our customization process begins with a thorough assessment of your current infrastructure and communication of your specific goals and challenges. We collaborate closely with you to identify areas of improvement and design a tailored IT strategy that aligns with your vision. Whether it’s enhancing network performance or integrating new technologies, our solutions are bespoke and adaptive. By considering both current needs and future growth plans, we ensure our IT support not only optimizes efficiency but also drives innovation within your organization.
