Efficient helpdesk support services in Akron—response in 15 minutes.
Trust our expert team with a 99.3% customer satisfaction rate for a reliable partnership.
Through 20+ years we have enjoyed an A+ level of service with CCGI, both as an hourly Client and now a Managed Services Client. From our initial setup to a location move, to new servers and workstations, CCGI has been with us through it all. Probably not a lot of companies out there that provide the level of service and technical expertise, that the folks at CCGI do. We’re fortunate for the relationship we share!
Our computing needs, from top to bottom, are taken care of by Compass. From licensing, server maintenance, Cybersecurity, all the way to the end user level of printer issues. The Compass team is always available, and their IT and Product knowledge is incredible. With Compass, we have that dedicated staff that is knowledgeable and responsive.
We are so impressed with the availability of Compass Computer’s Staff and their prompt responses to our questions. In the ever-evolving cybersecurity landscape Compass proactively keeps us aware of needs like hardware or spyware/anti-virus. Compass is small enough to provide personal service, and large enough to have sufficient staff to handle problems quickly. Someone always answers the phone without having to leave a message. Emergencies are expeditiously handled.
Effortless IT Management
Experience seamless IT helpdesk support services with our 28+ years of expertise, ensuring all your IT issues are managed efficiently and effectively.
One Point of Contact
Speak to friendly IT professionals who understand your IT and can escalate issues for on-site support effortlessly.
Scalable Support
Meet the changing needs of your business with our helpdesk. We support on-site, remote, and hybrid teams.
Experience rapid support with our qualified team, boasting a 99.3% customer satisfaction rating.
Our dedicated team is available to provide immediate responses and solutions, whether it’s a late-night emergency or a routine question.
Benefit from industry-leading response times and reliable assistance, so you can trust that your operations remain efficient and fully supported, no matter the hour.
Our experienced technicians work to minimize downtime by providing tailored support that addresses each issue with precision. From proactive troubleshooting to clear, direct communication, our technical support is built to keep your technology running smoothly.
Enjoy ongoing assistance that enhances productivity and relieves you from the complexities of tech maintenance, letting you focus on what truly drives your business forward.
Our comprehensive service offers fast issue resolution, expert guidance on software use, troubleshooting, and industry best practices to enhance user confidence and productivity.
By addressing issues promptly and directly, we help boost employee efficiency and satisfaction. This allows your workforce to stay productive and engaged without the setbacks and frustrations that technical difficulties often cause, fostering a seamless work environment.
Our skilled technicians are ready to tackle complex issues, set up equipment, and deliver training to ensure everyone on your team understands how to use and maintain technology effectively.
This on-site service minimizes disruption to your operations and maximizes the impact of your technology investments, enabling your business to achieve goals efficiently and maintain a productive, smoothly running environment.
From troubleshooting to software installation and problem resolution, our remote team ensures that your technology issues are swiftly addressed from anywhere, keeping your operations running seamlessly.
Quick responses to IT challenges minimize downtime and help you save time and costs, offering a more efficient approach to technical support that aligns with your business needs.
Ensure seamless operations with our proactive monitoring that detects and resolves IT issues before they impact your business. Experience consistent managed helpdesk support.
Gain peace of mind knowing our team of IT experts addresses your technical needs around the clock. We offer personalized, outsourced helpdesk support that prioritizes your business.
Experience rapid response times with live support and personalized solutions tailored to your business’s unique IT challenges.
Access a full range of IT solutions tailored to meet your business needs.
We take your security very seriously. Our IT helpdesk employs comprehensive security protocols to protect your data. We use advanced encryption methods and continuously monitor networks for vulnerabilities. Our team of experts is equipped to handle everything from malware removal to implementing multi-factor authentication. You can rely on us to follow industry best practices and comply with relevant regulations. Additionally, we stay updated on the latest security threats and proactively mitigate potential risks. Your business’s peace of mind is our priority, and we ensure you’re supported every step of the way.
Our IT helpdesk is committed to providing swift responses. Typically, you’ll receive an initial response within 30 minutes during business hours. We understand that downtime can impact your productivity, so our team prioritizes urgent issues, ensuring you receive the assistance you need. We’ll keep you updated on the progress, so you’re never left in the dark. Our proactive approach aims to resolve problems efficiently, minimizing disruptions to your operations. With us, your business is in reliable hands, and we’re dedicated to maintaining an exceptional support experience.
Absolutely. Our IT helpdesk is versatile and equipped to handle a range of IT tasks. From troubleshooting hardware issues to setting up new software systems, we have you covered. Our team can assist with network management, data backups, and even cloud integration. By outsourcing these tasks to us, you gain access to experts without the need for in-house staff. Our goal is to help you streamline operations, improve efficiency, and focus on your core business activities. Let us manage the technical details while you concentrate on growth and success.
Choosing our IT helpdesk services offers numerous advantages for your business. We pride ourselves on our personalized approach, tailoring solutions to fit your specific needs. Our experienced team provides reliable support, ensuring your systems run smoothly. You’ll benefit from reduced downtime, cost-effective solutions, and a proactive approach to problem-solving. We also offer scalable services, allowing you to adjust as your business grows. Moreover, our deep industry knowledge enables us to implement best practices, enhancing your IT infrastructure’s performance. Partnering with us means having a dependable ally in technology.
We ensure top-notch support through rigorous training and continuous improvement. Our IT helpdesk team undergoes regular training sessions to stay current with the latest technologies and support techniques. We utilize a robust ticketing system to efficiently manage requests and track issues. Quality checks are routinely performed, and client feedback is actively gathered to improve our services. Our commitment to excellence drives us to go above and beyond, ensuring you receive the highest level of support. We believe that your success is our success and strive to exceed your expectations.
Compass Computer Group, Inc., All rights reserved ©
