Protect your operations with proactive hardware asset management and personalized support.
Reduce unplanned costs and downtime, 99%+ uptime and rapid issue resolution supported by proactive monitoring.
Free up your team from manual tracking, comprehensive management for both legacy and new equipment, all vendors.
Stay audit-ready with custom regulatory reporting designed for your industry compliance needs.
Gain peace of mind with live, local support, calls answered by real people and dedicated technicians.
Make informed decisions, detailed asset lifecycle insights help optimize investments and plan for growth.
Discover how streamlined hardware management maximizes uptime and reduces IT risk.
I want to thank you for your fast response and excellent service. When our system crashed, I thought we were lost but you came through. In just a short while, you recaptured the data we thought was lost, and we’re now back on our feet. Again, thanks ever so much for your incredible skills and thoughtful staff.
They are wonderfully helpful and fast to respond! It’s a pleasure working with them.
Compass not only knows their customers by name they resolve any issue big or small immediately. They also are genuine, nice caring people who know more about computers than I thought was humanly possible.
We are so impressed with the availability of Compass Computer’s Staff and their prompt responses to our questions. In the ever-evolving cybersecurity landscape Compass proactively keeps us aware of needs like hardware or spyware/anti-virus. Compass is small enough to provide personal service, and large enough to have sufficient staff to handle problems quickly. Someone always answers the phone without having to leave a message. Emergencies are expeditiously handled.
I have used Compass before for service that was not an emergency. Our most recent service was an emergency and Compass was onsite within an hour to resolve the issue. The service technicians were not only knowledgeable and efficient, but also very personable. They immediately put us as ease. It is reassuring knowing we have an IT company so close to us.
I would not hesitate to recommend Compass, because the entire team is dedicated to meeting the needs of our center, and quickly responds to all calls. We have a dedicated IT person who knows our system and took the time to educate himself on our software. The most valuable reason to me is the comfort of knowing that an experienced person will handle any and all IT concerns quickly. If there are going to be any additional costs, I know up front what is covered and what the extra cost will be.
Our computing needs, from top to bottom, are taken care of by Compass. From licensing, server maintenance, Cybersecurity, all the way to the end user level of printer issues. The Compass team is always available, and their IT and Product knowledge is incredible. With Compass, we have that dedicated staff that is knowledgeable and responsive.
Through 20+ years we have enjoyed an A+ level of service with CCGI, both as an hourly Client and now a Managed Services Client. From our initial setup to a location move, to new servers and workstations, CCGI has been with us through it all. Probably not a lot of companies out there that provide the level of service and technical expertise, that the folks at CCGI do. We’re fortunate for the relationship we share!
Service has been excellent. Compass has been highly responsive and proactive in monitoring our activity to find problems before we are aware that there is a problem. Our technician has been excellent in servicing our account and is patient in explaining technical issues in a manner that we can understand.
Compass jumped right in and resolved our issues quickly. Their genuine concern for the customer is evident. I strongly recommend considering them for your IT support.
I interviewed several different IT companies and was lucky enough to have chosen Compass Computer Group to attempt to stop the insanity. I ultimately chose them because of their strong medical/dental background and I have been absolutely thrilled with the level of service we have consistently received for years now. Our staff including, our surgeons know our service technician personally and call him in the blink of an eye if he is needed. Compass orders all of our software, completely outfitted our newest surgical office (even for our sterile surgical rooms), has established a private Internet connection to each PC and can log-in from their own system to do many of the necessary repair operations. Most impressively, our service technician has worked to learn our Oral Surgery software and he works directly with OMSVision by phone to troubleshoot and solve our software based issues. If there is any question that cannot be adequately dealt with remotely, he is at one of our offices immediately. And I mean, extremely quickly! I could not be happier knowing that he is cc-ed on all of our Internet based services such as our backups, our virus protection and even our phones. I am being very serious when I say that he has actually been waiting in the parking lot in the early morning if he has been made aware that something with our network is amiss. We are currently on a maintenance contract with them that I feel to be reasonably priced and worth every penny. I would not hesitate to recommend Compass Computer Group for any and all of your IT needs. The cost and quality are both excellent, but it’s their good people that make all the difference to us. I know Doyle the owner has proven to be an extremely moral person. He has made a mission no doubt of finding like minded people with which to work. I simply and honestly must say that they are one of the best business partners we have ever chosen. Having them as part of our team had allowed us to do our business more efficiently than ever and it has taken a huge load off of my shoulders. I no longer worry about the state of our IT or if our backups of PHI are being done correctly and within our privacy parameters. I have complete confidence that you would find the same to be true if you choose to utilize their services.
Thank you again for all your help, you make it possible for us to function without an internal IT department and you all are great to work with.
We have been working with Compass Computer Group on our computing needs for more years that I can recall and always have received prompt, professional and peerless service from the crew at Compass. As our needs have expanded, Compass has been there to help transition us – we rely on efficient computing access every business day and are pleased to have Compass to lean on, in this ever changing business climate. We certainly would recommend Compass for all your needs as well.
Proactive monitoring and compliance-driven support
Eliminate guesswork and manual errors by leveraging inventory management built for business growth. Every device, across all manufacturers and models, is logged, monitored, and tracked throughout its lifecycle. This reduces risk, improves audit readiness, and keeps costs transparent. Expect prompt alerts on hardware nearing end-of-life, warranty status, and upgrade opportunities, so you can plan investments with confidence.
Proactive maintenance is key to avoiding costly downtime and surprise failures. Continuous monitoring tools detect emerging issues and automatically trigger repairs before they disrupt business operations. Dedicated technicians not only resolve problems quickly but also apply preventative updates and patches, keeping your systems secure and efficient, so your team stays productive and your customers experience zero disruption.
Industry regulations demand precision and timely reporting. Benefit from custom compliance reporting tailored to your sector, HIPAA, PCI, and Ohio Safe Harbor included. Automated reporting ensures audits are streamlined, errors are minimized, and documentation is always up to date. This reduces the compliance burden on your staff and provides peace of mind that your business meets all regulatory standards.
Support should never leave you waiting or confused. Enjoy direct access to live, local experts who answer every business-hours call, no automated attendants. Technicians are assigned to understand your unique environment, provide clear communication about issues and costs, and respond onsite within an hour when emergencies strike. This level of personalized service ensures rapid, reliable solutions every time.
Drive technology ROI by making smarter asset decisions. Detailed lifecycle insights reveal which devices are due for upgrades, which can be repurposed, and which are costing more than they deliver. Transparent asset histories and utilization data enable you to plan for growth, budget accurately, and avoid unnecessary replacements. This keeps IT aligned with your business strategy and bottom line.
Protect your organization from evolving threats with integrated security management. Standard and premium offerings include a full cybersecurity package, Zero Trust solutions, dark web monitoring, and penetration testing. Every device is monitored for vulnerabilities, and your team receives ongoing security training, helping prevent breaches, maintain customer trust, and safeguard your reputation.
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Protect your bottom line by minimizing IT disruptions and maximizing hardware performance. Expert asset management ensures every device in your business is accounted for, maintained, and secure, without draining your internal resources. Benefit from streamlined compliance reporting, reduced downtime, and the confidence that comes with industry-leading response times and live-person support. Focus on growth, not technology headaches.
Get strategic value from every hardware investment. With detailed asset tracking, lifecycle insights, and proactive care, your business avoids costly surprises and compliance gaps. Enjoy a tailored approach, technicians who know your environment, compliance experts who deliver accurate reports, and a team that prioritizes your uptime, security, and growth at every step.
Gain full control of your IT assets and reduce costly downtime risk.
Metallic Resources relies on Compass Computer Group for proactive monitoring, responsive service, and complete cybersecurity-driven IT management.
Expanding needs were met with seamless transitions and steadfast computing reliability throughout.
Keystone Components’ partnership with Compass Computer Group spans over twenty years, built on consistent service, steady performance, and deep expertise.
You get end-to-end management for all hardware, from desktops and laptops to servers, printers, and network devices, regardless of brand or age. The service covers proactive monitoring, inventory tracking, maintenance, updates, and support. This helps you avoid unexpected downtime, maximize asset lifespan, and ensure your technology stays aligned with your business needs.
With full visibility into your hardware, you can prevent surprise failures and address vulnerabilities before they impact your business. Proactive monitoring and maintenance reduce emergency repair expenses and help extend the life of your equipment. This approach minimizes downtime, keeps your team productive, and helps you plan IT investments more effectively.
The process starts with a comprehensive audit of your existing hardware, cataloging all devices and their status. After mapping your assets, a customized management plan is developed, including proactive monitoring and maintenance schedules. You receive regular reports and recommendations so you always know the state of your IT infrastructure.
Most issues are detected and resolved proactively, often before they affect your business. When you do need support, calls are answered by a live expert during business hours, with emergency response times typically under 15 minutes and onsite help available within an hour if needed. This rapid response means minimal disruption to your operations.
You benefit from personalized service, with every call answered by a real person and solutions tailored to your business. All hardware is supported, legacy or current, any brand. On top of proactive monitoring, you also get compliance expertise and access to both standard and premium security packages, for a complete risk-reduction strategy that scales with your growth.