Compass not only knows their customers by name they resolve any issue big or small immediately. They also are genuine, nice caring people who know more about computers than I thought was humanly possible.
- Expertise By Industry
Simplify employee transitions with proven onboarding and offboarding solutions that protect your data and reputation.
Eliminate security gaps with streamlined onboarding and offboarding, backed by a 99.3% satisfaction rating.
Protect sensitive data at every staff change with proven, compliant processes trusted by 1,500+ users.
Minimize downtime during transitions, emergency support responds in under 15 minutes.
Ensure compliance and audit readiness with custom regulatory reporting for every transition.
Gain peace of mind with dedicated IT experts who personalize onboarding and offboarding to your needs.
Discover how secure onboarding and offboarding deliver peace of mind and business continuity.
Compass not only knows their customers by name they resolve any issue big or small immediately. They also are genuine, nice caring people who know more about computers than I thought was humanly possible.
We are so impressed with the availability of Compass Computer’s Staff and their prompt responses to our questions. In the ever-evolving cybersecurity landscape Compass proactively keeps us aware of needs like hardware or spyware/anti-virus. Compass is small enough to provide personal service, and large enough to have sufficient staff to handle problems quickly. Someone always answers the phone without having to leave a message. Emergencies are expeditiously handled.
Through 20+ years we have enjoyed an A+ level of service with CCGI, both as an hourly Client and now a Managed Services Client. From our initial setup to a location move, to new servers and workstations, CCGI has been with us through it all. Probably not a lot of companies out there that provide the level of service and technical expertise, that the folks at CCGI do. We’re fortunate for the relationship we share!
Service has been excellent. Compass has been highly responsive and proactive in monitoring our activity to find problems before we are aware that there is a problem. Our technician has been excellent in servicing our account and is patient in explaining technical issues in a manner that we can understand.
They are wonderfully helpful and fast to respond! It’s a pleasure working with them.
We have been working with Compass Computer Group on our computing needs for more years that I can recall and always have received prompt, professional and peerless service from the crew at Compass. As our needs have expanded, Compass has been there to help transition us – we rely on efficient computing access every business day and are pleased to have Compass to lean on, in this ever changing business climate. We certainly would recommend Compass for all your needs as well.
I would not hesitate to recommend Compass, because the entire team is dedicated to meeting the needs of our center, and quickly responds to all calls. We have a dedicated IT person who knows our system and took the time to educate himself on our software. The most valuable reason to me is the comfort of knowing that an experienced person will handle any and all IT concerns quickly. If there are going to be any additional costs, I know up front what is covered and what the extra cost will be.
Compass jumped right in and resolved our issues quickly. Their genuine concern for the customer is evident. I strongly recommend considering them for your IT support.
Our computing needs, from top to bottom, are taken care of by Compass. From licensing, server maintenance, Cybersecurity, all the way to the end user level of printer issues. The Compass team is always available, and their IT and Product knowledge is incredible. With Compass, we have that dedicated staff that is knowledgeable and responsive.
Thank you again for all your help, you make it possible for us to function without an internal IT department and you all are great to work with.
I interviewed several different IT companies and was lucky enough to have chosen Compass Computer Group to attempt to stop the insanity. I ultimately chose them because of their strong medical/dental background and I have been absolutely thrilled with the level of service we have consistently received for years now. Our staff including, our surgeons know our service technician personally and call him in the blink of an eye if he is needed. Compass orders all of our software, completely outfitted our newest surgical office (even for our sterile surgical rooms), has established a private Internet connection to each PC and can log-in from their own system to do many of the necessary repair operations. Most impressively, our service technician has worked to learn our Oral Surgery software and he works directly with OMSVision by phone to troubleshoot and solve our software based issues. If there is any question that cannot be adequately dealt with remotely, he is at one of our offices immediately. And I mean, extremely quickly! I could not be happier knowing that he is cc-ed on all of our Internet based services such as our backups, our virus protection and even our phones. I am being very serious when I say that he has actually been waiting in the parking lot in the early morning if he has been made aware that something with our network is amiss. We are currently on a maintenance contract with them that I feel to be reasonably priced and worth every penny. I would not hesitate to recommend Compass Computer Group for any and all of your IT needs. The cost and quality are both excellent, but it’s their good people that make all the difference to us. I know Doyle the owner has proven to be an extremely moral person. He has made a mission no doubt of finding like minded people with which to work. I simply and honestly must say that they are one of the best business partners we have ever chosen. Having them as part of our team had allowed us to do our business more efficiently than ever and it has taken a huge load off of my shoulders. I no longer worry about the state of our IT or if our backups of PHI are being done correctly and within our privacy parameters. I have complete confidence that you would find the same to be true if you choose to utilize their services.
I want to thank you for your fast response and excellent service. When our system crashed, I thought we were lost but you came through. In just a short while, you recaptured the data we thought was lost, and we’re now back on our feet. Again, thanks ever so much for your incredible skills and thoughtful staff.
I have used Compass before for service that was not an emergency. Our most recent service was an emergency and Compass was onsite within an hour to resolve the issue. The service technicians were not only knowledgeable and efficient, but also very personable. They immediately put us as ease. It is reassuring knowing we have an IT company so close to us.
Seamless technology transitions and risk reduction
Every employee transition is managed using a detailed, step-by-step onboarding and offboarding checklist. This includes provisioning or decommissioning hardware, setting up or disabling accounts, and ensuring all necessary permissions are granted or revoked. The process is tailored to your environment, supporting both legacy and current systems, so you can be confident that nothing is overlooked and that every staff change is both secure and efficient.
Access management is at the core of secure onboarding and offboarding. Dedicated technicians ensure new hires receive the right access on day one, while departing employees have all credentials and permissions promptly revoked. This prevents unauthorized access and minimizes the risk of data loss or breaches. Processes are monitored in real time, so any issues are detected and resolved quickly, supporting continuous business operations.
Regulatory compliance is integrated into every transition, with custom reporting for HIPAA, PCI, and Ohio Safe Harbor requirements. Comprehensive documentation streamlines audits and reduces the administrative burden on your team. Each onboarding and offboarding event is tracked, logged, and verified, ensuring that your business meets industry standards and is always prepared for regulatory checks, without slowing down your operations.
Security is prioritized through advanced cybersecurity protocols, including Zero Trust access, proactive monitoring, and (for premium clients) dark web scanning and phishing education. This comprehensive approach ensures that sensitive data is always protected, even during staff turnover. The result is reduced risk of insider threats, data leaks, and costly cyber incidents, helping safeguard your reputation and bottom line.
Support is immediate and personal, every call is answered by a live expert, and emergency response is under 15 minutes. Technicians are familiar with your business and systems, so you get fast, accurate solutions without repeating your needs. Whether you have a dedicated internal IT team or rely fully on outside help, you’ll have a trusted partner for every staff change, improving efficiency and reducing stress for your leadership team.
Ongoing monitoring and proactive maintenance prevent issues before they happen. Automated tools track device usage, credential activity, and compliance gaps, enabling rapid intervention if a problem is detected. This reduces unplanned downtime, supports business continuity, and gives you the confidence that every aspect of employee transition is handled with care and precision, maximizing productivity and minimizing risk.
1,500+
Employee onboarding and offboarding are critical moments for business security and productivity. With expert support, you reduce risk of data leaks and compliance violations, while ensuring new hires are productive from day one. Every transition is handled with personalized service and proactive monitoring, so you never worry about lost access or lingering vulnerabilities. Protect your business, streamline operations, and keep your team focused on growth.
Transitioning staff shouldn’t leave your business vulnerable or disrupt operations. With proven processes and responsive support, you get peace of mind knowing every device, account, and credential is managed promptly and securely. Dedicated technicians ensure full compliance, reduce the risk of breaches, and support your business continuity, so you can focus on running your business, not chasing IT details.
Experience secure, efficient onboarding and offboarding that protects your business and reputation.
Metallic Resources relies on Compass Computer Group for proactive monitoring, responsive service, and complete cybersecurity-driven IT management.
Expanding needs were met with seamless transitions and steadfast computing reliability throughout.
Keystone Components’ partnership with Compass Computer Group spans over twenty years, built on consistent service, steady performance, and deep expertise.
Employee Onboarding/Offboarding Services cover every step of the process when someone joins or leaves your company. This includes secure account setup or removal, device provisioning or recovery, access permissions management, and cybersecurity protections. You also get compliance support and proactive monitoring to minimize risk and keep your business running smoothly during staff changes.
These services reduce the risk of data breaches, unauthorized access, and compliance violations by ensuring accounts are securely activated or deactivated. With Zero Trust security, monitoring, and compliance tools included, you gain peace of mind that sensitive information stays protected and your customer reputation is safeguarded during staff transitions.
You can expect a personalized approach with live support, not automated systems. The process includes:
Most onboarding and offboarding requests are handled within hours, often same-day. Emergency needs are prioritized with response times under 15 minutes, ensuring minimal disruption. Dedicated technicians coordinate with your team to make the transition as seamless and efficient as possible.
You benefit from a proven track record of 99.3% customer satisfaction, world-class response times, and live support from people who know your business. Both legacy and current systems are supported, and each solution is tailored to your needs, not a one-size-fits-all approach. Compliance expertise and proactive monitoring give you a measurable edge in security and business continuity.