Compass jumped right in and resolved our issues quickly. Their genuine concern for the customer is evident. I strongly recommend considering them for your IT support.
- Expertise By Industry
Protect your business from the impact of cyber incidents with rapid, expert breach response and tailored security solutions.
Respond to breaches in under 15 minutes with dedicated technicians, ensuring minimal disruption to your operations.
Restore business continuity and minimize data loss through proactive monitoring and expert guidance during incidents.
Meet compliance requirements and avoid penalties with custom regulatory reporting included in breach response services.
Gain peace of mind knowing your IT support team answers every call live during business hours, no automated attendants.
Benefit from both emergency and non-emergency breach assistance, tailored to your unique business needs and systems.
See how fast, personalized response and expert guidance kept businesses secure.
Compass jumped right in and resolved our issues quickly. Their genuine concern for the customer is evident. I strongly recommend considering them for your IT support.
We are so impressed with the availability of Compass Computer’s Staff and their prompt responses to our questions. In the ever-evolving cybersecurity landscape Compass proactively keeps us aware of needs like hardware or spyware/anti-virus. Compass is small enough to provide personal service, and large enough to have sufficient staff to handle problems quickly. Someone always answers the phone without having to leave a message. Emergencies are expeditiously handled.
Our computing needs, from top to bottom, are taken care of by Compass. From licensing, server maintenance, Cybersecurity, all the way to the end user level of printer issues. The Compass team is always available, and their IT and Product knowledge is incredible. With Compass, we have that dedicated staff that is knowledgeable and responsive.
Service has been excellent. Compass has been highly responsive and proactive in monitoring our activity to find problems before we are aware that there is a problem. Our technician has been excellent in servicing our account and is patient in explaining technical issues in a manner that we can understand.
Compass not only knows their customers by name they resolve any issue big or small immediately. They also are genuine, nice caring people who know more about computers than I thought was humanly possible.
I want to thank you for your fast response and excellent service. When our system crashed, I thought we were lost but you came through. In just a short while, you recaptured the data we thought was lost, and we’re now back on our feet. Again, thanks ever so much for your incredible skills and thoughtful staff.
Thank you again for all your help, you make it possible for us to function without an internal IT department and you all are great to work with.
I have used Compass before for service that was not an emergency. Our most recent service was an emergency and Compass was onsite within an hour to resolve the issue. The service technicians were not only knowledgeable and efficient, but also very personable. They immediately put us as ease. It is reassuring knowing we have an IT company so close to us.
Through 20+ years we have enjoyed an A+ level of service with CCGI, both as an hourly Client and now a Managed Services Client. From our initial setup to a location move, to new servers and workstations, CCGI has been with us through it all. Probably not a lot of companies out there that provide the level of service and technical expertise, that the folks at CCGI do. We’re fortunate for the relationship we share!
We have been working with Compass Computer Group on our computing needs for more years that I can recall and always have received prompt, professional and peerless service from the crew at Compass. As our needs have expanded, Compass has been there to help transition us – we rely on efficient computing access every business day and are pleased to have Compass to lean on, in this ever changing business climate. We certainly would recommend Compass for all your needs as well.
I interviewed several different IT companies and was lucky enough to have chosen Compass Computer Group to attempt to stop the insanity. I ultimately chose them because of their strong medical/dental background and I have been absolutely thrilled with the level of service we have consistently received for years now. Our staff including, our surgeons know our service technician personally and call him in the blink of an eye if he is needed. Compass orders all of our software, completely outfitted our newest surgical office (even for our sterile surgical rooms), has established a private Internet connection to each PC and can log-in from their own system to do many of the necessary repair operations. Most impressively, our service technician has worked to learn our Oral Surgery software and he works directly with OMSVision by phone to troubleshoot and solve our software based issues. If there is any question that cannot be adequately dealt with remotely, he is at one of our offices immediately. And I mean, extremely quickly! I could not be happier knowing that he is cc-ed on all of our Internet based services such as our backups, our virus protection and even our phones. I am being very serious when I say that he has actually been waiting in the parking lot in the early morning if he has been made aware that something with our network is amiss. We are currently on a maintenance contract with them that I feel to be reasonably priced and worth every penny. I would not hesitate to recommend Compass Computer Group for any and all of your IT needs. The cost and quality are both excellent, but it’s their good people that make all the difference to us. I know Doyle the owner has proven to be an extremely moral person. He has made a mission no doubt of finding like minded people with which to work. I simply and honestly must say that they are one of the best business partners we have ever chosen. Having them as part of our team had allowed us to do our business more efficiently than ever and it has taken a huge load off of my shoulders. I no longer worry about the state of our IT or if our backups of PHI are being done correctly and within our privacy parameters. I have complete confidence that you would find the same to be true if you choose to utilize their services.
They are wonderfully helpful and fast to respond! It’s a pleasure working with them.
I would not hesitate to recommend Compass, because the entire team is dedicated to meeting the needs of our center, and quickly responds to all calls. We have a dedicated IT person who knows our system and took the time to educate himself on our software. The most valuable reason to me is the comfort of knowing that an experienced person will handle any and all IT concerns quickly. If there are going to be any additional costs, I know up front what is covered and what the extra cost will be.
Proactive incident management and compliance expertise
Receive immediate breach detection and incident triage with proactive monitoring tools that identify threats before they become disasters. Expert technicians assess the situation, contain the impact, and communicate steps in business terms, minimizing confusion and empowering your team to make informed decisions. This rapid, no-jargon response reduces costly downtime and ensures you can focus on maintaining customer trust and core operations.
Get a full investigation of the breach, including forensic analysis and root cause identification. The team provides detailed, custom regulatory reports aligned with industry standards, streamlining the audit process and easing compliance concerns. This approach not only minimizes legal and financial exposure but also helps your business stay prepared for future regulatory checks, reducing your overall compliance workload.
Recover fast with personalized remediation and recovery support. Dedicated technicians work on both legacy and current technology, restoring systems and data while ensuring vulnerabilities are addressed to prevent repeat incidents. Support includes both emergency and non-emergency scenarios, so your business benefits from continuity and long-term risk reduction tailored to your unique environment.
Benefit from ongoing post-incident monitoring and improvement planning. After your systems are restored, you’ll receive actionable recommendations to strengthen your cybersecurity posture, plus optional training for staff to reduce future human error. This ongoing partnership ensures that your business is not just reactive but also proactive, turning every breach into an opportunity for stronger protection and smarter investment.
Gain peace of mind with a live-answer guarantee during business hours. Unlike automated systems, every call is answered by a real technician familiar with your business, ensuring you get the immediate, personalized support needed during stressful situations. This high-touch approach has helped achieve a 99.3% customer satisfaction rating, with clients consistently praising clear communication and rapid results.
Access scalable breach response options through both Standard and Premium service tiers. The Premium tier includes advanced features like Dark Web monitoring, phishing and cybersecurity training, and network penetration testing, ideal for growth-focused businesses seeking the highest level of protection and compliance. Choose the right fit for your budget and risk profile, knowing you’re backed by 28 years of proven IT expertise.
15
Breach response isn’t just about IT, it’s about protecting your bottom line, customer trust, and business continuity. Fast action can mean the difference between a minor hiccup and major financial fallout. With proven response times under 15 minutes and a world-class client satisfaction rating, this service delivers the expertise and urgency leaders need to recover quickly and confidently from cyber incidents.
Every breach scenario is handled with a focus on long-term ROI and risk reduction, not just a quick fix. You receive support that covers both legacy and current technology, ensuring no system is left behind. The service adapts to your business scale and compliance needs, so you can keep growing with confidence, knowing that expert help is always one call away.
Minimize downtime and protect your business reputation with expert breach response.
Metallic Resources relies on Compass Computer Group for proactive monitoring, responsive service, and complete cybersecurity-driven IT management.
Expanding needs were met with seamless transitions and steadfast computing reliability throughout.
Keystone Components’ partnership with Compass Computer Group spans over twenty years, built on consistent service, steady performance, and deep expertise.
Breach Response provides you with immediate expert support to identify, contain, and remediate security incidents. You receive access to a dedicated team that handles every step, including threat detection, impact assessment, and communication guidance. The service covers both legacy and current systems, so your entire IT environment is protected, no matter what equipment you use.
With rapid intervention, Breach Response minimizes downtime and reduces the risk of data loss or public exposure. This keeps your operations running smoothly, helping you avoid lost sales and reputational damage. Fast, expert handling of incidents also reassures your customers that their data and your services are in safe hands.
During a breach, you can expect a structured process designed to limit business impact:
You get a rapid response, with emergency calls answered by a live person in under 15 minutes during business hours. In many cases, a technician can be onsite within an hour if needed. This fast action helps you limit the impact of a breach and begin recovery right away.
You benefit from personalized service, where every call is answered by a real person, not an automated system. The team manages both modern and legacy equipment, offers compliance expertise for HIPAA, PCI, and Ohio Safe Harbor, and tailors solutions to your business goals and budget. Industry-leading response times and a 99.3% client satisfaction rating set this service apart.