“Since we switched to Compass about 6 years ago, our network has been up and running 99.9% of the time and we run 24/7.”

“At the beginning of our relationship, Compass Computer Group came in and evaluated our entire IT network (Routers, servers, computers, wiring, printers, spyware, firewalls, switches, etc.), and came back with a comprehensive list of what we needed to do to stabilize our network. There was an initial list of essential things that had to happen right away, and there was a secondary list of items that we needed to get to within the year. Compass explained it to us in a way we could understand and the upfront costs of these changes. These changes would allow them to monitor every part of our network remotely and allow them to fix certain things remotely. We trusted them, and moved forward. Since we switched to Compass about 6 years ago, our network has been up and running 99.9% of the time and we run 24/7. Before Compass, we had daily/weekly outages that took hours to troubleshoot and fix.

The strength of Compass is that they work very hard to anticipate any potential problems, and they create a system that will solve these problems before they occur. Most of the time now, we do not even know when there was a problem. Compass is monitoring the system, if something goes down, Compass is alerted. They are usually aware before us, they fix it.  With Compass’s ability to monitor our system remotely, they are able to resolve a majority of the problems in a much quicker fashion, than if I had to wait for someone to show up in person. They have helped us through lightning strikes and power outages, they have helped us create remote back up databases to back up our hard drives. They have created a multi-leveled wireless network that has various levels of security that allows us to meet the needs of the residents, families, guests, and employees and this network and all its switches can be monitored remotely. Without the remote monitoring, you should be asking yourself, “why am I outsourcing IT?”

The second strength of Compass is their customer support/service. Only so much can be done remotely, they always have someone available to come on site and help with our IT issues. We are not the most IT savvy staff, but they work with us, educate us, and help us solve problems.

I trust Compass completely. I have never been lead down the wrong path or given excuses of why something isn’t working. Every month Doyle and his Staff are working on ways to improve our network. Our network has probably doubled in size since Compass originally took us on as a client, and they have helped us with this growth every step of the way. We are never caught off guard by any changes in the IT industry, we are usually ahead of the curve. In addition, Compass works very well with our other business partners. For example, we have a new wireless patient call system installed, and Compass worked very hard to understand this system and ended up being able to support this system better than the original vendor. This critical system recently went down on the weekend, Doyle and his staff worked with the vendor and our Staff and resolved the issue. Another IT company would have said, “That is not our product, and we do not support that system, call the original vendor and have them help you.” Compass goes above and beyond, and fills in all those grey areas, that can’t be written into a contract.”

Administrator
Anna Maria of Aurora
Compass Computer Group, Inc.
5 / 5 stars

“Having them as part of our team had allowed us to do our business more efficiently.”

“I interviewed several different IT companies and was lucky enough to have chosen Compass Computer Group to attempt to stop the insanity.  I ultimately chose them because of their strong medical/dental background and I have been absolutely thrilled with the level of service we have consistently received for years now.

Our staff including, our surgeons know our service technician personally and call him in the blink of an eye if he is needed.  Compass orders all of our software, completely outfitted our newest surgical office (even for our sterile surgical rooms), has established a private Internet connection to each PC and can log-in from their own system to do many of the necessary repair operations.  Most impressively, our service technician has worked to learn our Oral Surgery software and he works directly with OMSVision by phone to troubleshoot and solve our software based issues.  If there is any question that cannot be adequately dealt with remotely, he is at one of our offices immediately.  And I mean, extremely quickly!  I could not be happier knowing that he is cc-ed on all of our Internet based services such as our backups, our virus protection and even our phones.  I am being very serious when I say that he has actually been waiting in the parking lot in the early morning if he has been made aware that something with our network is amiss.

We are currently on a maintenance contract with them that I feel to be reasonably priced and worth every penny.  I would not hesitate to recommend Compass Computer Group for any and all of your IT needs.  The cost and quality are both excellent, but it’s their good people that make all the difference to us.  I know Doyle the owner has proven to be an extremely moral person.  He has made a mission no doubt of finding like minded people with which to work.

I simply and honestly must say that they are one of the best business partners we have ever chosen.  Having them as part of our team had allowed us to do our business more efficiently than ever and it has taken a huge load off of my shoulders.  I no longer worry about the state of our IT or if our backups of PHI are being done correctly and within our privacy parameters.  I have complete confidence that you would find the same to be true if you choose to utilize their services.”

Director of Operations
Drs. Benninger, Schween and Schmidt
Compass Computer Group, Inc.
5 / 5 stars

“Since we partnered with Compass three years ago, we no longer have frequent systems issues.”

“Compass has taken away the headaches of network management, VOIP, and internet connectivity.  Since we partnered with Compass three years ago, we no longer have frequent systems issues.  From time to time when issues do show up, Compass responds quickly and knowledgably, always providing excellent support.”

Chief Executive Officer
Visimax Technologies
Compass Computer Group, Inc.
5 / 5 stars

“We have a dedicated IT person who knows our system.”

“I would not hesitate to recommend Compass, because the entire team is dedicated to meeting the needs of our center, and quickly responds to all calls.  We have a dedicated IT person who knows our system and took the time to educate himself on our software.   The most valuable reason to me is the comfort of knowing that an experienced person will handle any and all IT concerns quickly. If there are going to be any additional costs, I know up front what is covered and what the extra cost will be.”

Administrator
Cleveland Eye and Laser Surgery Center
Compass Computer Group, Inc.
5 / 5 stars

“It is very uncommon in this day and age for someone to go above and beyond the call of duty on their day off for a customer.”

“I simply wanted to take a few moments and extend my gratitude towards Compass Computer Group, and the manner in which they handled my server malfunction on  November 7.

I noticed a problem on the server on Saturday, November 5 and texted John as to the situation, with the intention that he would come in on Monday.  Much to my surprise and delight, he texted me back almost immediately, putting my mind at ease for the weekend.  It is very uncommon in this day and age for someone to go above and beyond the call of duty on their day off for a customer.   True to his word, he was here Monday morning at 6:30am to diagnose the problem.  He was back here Tuesday morning, with a new hard drive(that was picked up at the Fed Ex distribution center) not wanting to waste time waiting for it to be delivered.

I was very pleased with everyone’s help.   Thank you again!”

DDS
SmileMakers
Compass Computer Group, Inc.
5 / 5 stars

“As our needs have expanded, Compass has been there to help transition us”

“We have been working with Compass Computer Group on our computing needs for more years that I can recall and always have received prompt, professional and peerless service from the crew at Compass. As our needs have expanded, Compass has been there to help transition us - we rely on efficient computing access every business day and are pleased to have Compass to lean on, in this ever changing business climate. We certainly would recommend Compass for all your needs as well.” 

Vice President
Keystone Components
Compass Computer Group, Inc.
5 / 5 stars

“You make it possible for us to function without an internal IT department”

“Thank you again for all your help, you make it possible for us to function without an internal IT department and you all are great to work with.”

Chief Operating Officer
Patton Pest Control
Compass Computer Group, Inc.
5 / 5 stars

“Compass was onsite within an hour”

“I have used Compass before for service that was not an emergency.  Our most recent service was an emergency and Compass was onsite within an hour to resolve the issue.  The service technicians were not only knowledgeable and efficient, but also very personable.  They immediately put us as ease.  It is reassuring knowing we have an IT company so close to us.”

Owner
Defer Tire
Compass Computer Group, Inc.
5 / 5 stars

“Your service technician called today to notify me that our system was down before I even knew it was down”

“I just have to take a moment and tell you how happy I am with my decision to move over to Compass Computer Group for our telecom needs. Your service technician called today to notify me that our system was down before I even knew it was down. He realized he had another client in the area whose system was down also. He quickly determined that both of us use the same ISP, so he made a call to them and discovered that there was an outage in the area. This kind of support is exactly what I was looking for. He saved me so much time by taking the initiative to troubleshoot and call on our behalf. A person with his knowledge, common sense, initiative and work ethic is hard to come by in this day and age.”

Systems Administrator
Ericson Manufacturing
Compass Computer Group, Inc.
5 / 5 stars

“Compass has been highly responsive and proactive”

“Service has been excellent. Compass has been highly responsive and proactive in monitoring our activity to find problems before we are aware that there is a problem. Our technician has been excellent in servicing our account and is patient in explaining technical issues in a manner that we can understand.”

Chief Financial Officer
Mill Distributors
Compass Computer Group, Inc.
5 / 5 stars

“Thank you for your fast response and excellent service”

“I want to thank you for your fast response and excellent service. When our system crashed, I thought we were lost but you came through. In just a short while, you recaptured ~the data we thought was lost, and we're now back on our feet. Again, thanks ever so much for your incredible skills and thoughtful staff.”

President
Halo International
Compass Computer Group, Inc.
5 / 5 stars